Privacy Policy

At My Property Guy, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, and protect your personal data, as well as your rights regarding this information.

My Property Guy Nominees Pty Ltd (ABN: 77 604 969 347)
My Property Guy Franchising Pty Ltd (ABN: 32 678 627 748)

1. Types of Data We Collect

We collect various categories of personal data to provide our property-buying services, including:

• Personal Identification Information: Your name, email address, phone number, and postal or residential address.
• Property Preferences: Information regarding the type of property you are interested in, including location, budget, and desired features.
• Financial Information: In certain cases, we may collect details such as income level or mortgage information to assist in property transactions.
• Website and Technical Information: Data such as your IP address, browser type, and browsing history on our website.
• Cookies and Tracking Information: We use cookies and similar technologies to enhance user experience and collect data for website analytics.

2. How We Collect Your Data

We collect your personal data through the following methods:

• Direct Interaction: When you complete forms on our website, contact us via email, phone, or in person, and during consultations or inquiries.
• Automated Technologies: We use cookies and similar tools to track website usage and preferences. Cookies help us analyse site performance and offer personalised content.
• Third-Party Data: We may receive additional personal data from third-party service providers like mortgage brokers or real estate platforms.

3. Purpose of Data Collection

We collect personal data for the following purposes:

• Service Provision: To provide tailored property buying advice, respond to inquiries, and guide you through the purchasing process.
• Marketing Communications: With your consent, we may send you relevant updates, offers, and newsletters about property trends or services.
• Business Analytics: We use data to improve our services, optimise website functionality, and understand customer preferences.
• Legal Compliance: In certain cases, we collect and retain personal data to comply with legal obligations, such as property regulations.

We only collect and use your data where there is a legitimate business reason or with your explicit consent.

4. Data Sharing with Third Parties

At My Property Guy, we work closely with trusted third-party service providers to assist you with property transactions. These third parties may include:

• Mortgage Brokers: To help you find the best financing options for your property purchase.
• Building and Pest Inspectors: For conducting inspections and ensuring the property is in good condition.
• Solicitors and Conveyancers: To provide legal advice and manage the legal aspects of property transactions.
• Other Relevant Professionals: Such as property valuers or real estate agents when necessary.

Any third party receiving your data is bound by confidentiality agreements and is required to handle your information in compliance with Australian privacy laws. Data is shared only when necessary to complete your property transactions or with your explicit consent.

5. Data Security and Protection

We take robust measures to protect your personal data from unauthorised access, misuse, or loss. Our security protocols include:

• Encryption: We encrypt sensitive information, such as financial data, during transmission to protect it from interception.
• Access Controls: Only authorised personnel and third-party service providers have access to your data, and they are subject to strict confidentiality agreements.
• Data Minimisation: We only collect the data necessary to fulfil the purposes outlined in this policy.

In the event of a data breach, we will notify you and the relevant authorities as required by the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988.

6. Your Rights Under Australian Privacy Law

As an individual in Australia, you have certain rights regarding your personal data. These include:

• Right to Access: You can request access to the personal data we hold about you.
• Right to Correction: You have the right to ask us to correct any inaccurate or incomplete data.
• Right to Deletion: In certain circumstances, you can request the deletion of your personal information, subject to legal and contractual obligations.
• Right to Withdraw Consent: If you have given consent for specific data processing (e.g., receiving marketing communications), you can withdraw your consent at any time.
• Right to Object: You can object to the processing of your data for direct marketing or when the processing is based on our legitimate interests.

To exercise any of these rights, please contact us using the details provided below.

7. Marketing Communications and Opt-Out

If you have opted in to receive marketing communications, we may contact you with property updates, special offers, or newsletters. You can opt out of receiving these communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.

We do not share your personal data with third parties for marketing purposes unless you have explicitly consented.

8. Data Retention Policy

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations.

• Transaction Data: Retained for a minimum of seven years in line with tax and audit requirements.
• Marketing Data: Retained until you withdraw consent or opt out of receiving communications.

After the retention period, we securely delete or anonymise your data in accordance with industry standards.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our data practices or legal obligations. Any significant updates will be communicated through our website, and we encourage you to review this page regularly.

10. International Data Transfers

Although My Property Guy primarily operates within Australia, we may transfer your data internationally if necessary to fulfil your service needs (e.g., dealing with overseas property vendors). Any such transfers will be conducted in compliance with Australian privacy laws, and we will ensure that any international recipient is subject to appropriate safeguards.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under Australian privacy law, please contact us:

My Property Guy
Email: info@mypropertyguy.com.au
Phone: (02) 8660 1938
Address: Suite 1, Level 10, 100 George Street Parramatta, NSW, 2150, Australia .